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Part of the Oxford Instruments Group
Oxford Instruments Plasma Technology's remote support offering has been designed for customers that maintain their systems in-house, using their own on-site technical team, but which also require the invaluable support that’s available remotely from our engineers.
You’ll also receive a remote support toolkit and preventative maintenance (PM) kit, as well as direct access to an Oxford Instruments engineer to guide you through a remote PM. Repair parts can be identified whilst our engineer troubleshoots remotely.
And you even get a 10% discount on future services, including spares, consumables, and upgrades.
Our remote support package can be delivered through modern communications applications, such as Oxford Instruments Live Assist and TeamViewer, meaning our engineers can instantly connect and collaborate in real-time to and from any device anywhere in the world.
Using the hands-free and head-mounted RealWear smart glasses that are included in the remote support toolkit, you can instantly connect and collaborate with our expert engineers for remote support. Connecting through these modern technologies allows our engineers to remotely assess any problems you might be experiencing and fix any system issues in real time, as well as guiding you through a remote PM.
Oxford Instruments Live Assist |
TeamViewer |
Instant remote video and audio connection with your mobile/ device/tablet |
Secure and remote connection to your system PC |
Compatible with supplied RealWear smart glasses, allowing completely hands-free communication |
Allows an engineer to control individual system components |
On-screen Augmented-Reality annotation tools allow real-time highlighting, pointing, drawing, text, and measuring. Empowering you with our knowledge and support |
Allows an engineer to search and review process logs to identify any system issues |
Real-time screen-sharing and collaboration on 3D models, pdf manuals, diagrams, and captured images etc. Empowering you with our knowledge and support |
Allows an engineer to operate your system remotely and in real-time |
Allows an engineer to remotely pinpoint problem issues and identify any replacement parts required |
Protected by end-to-end 256-bit AES encryption, two-factor authentication, granular access management, device authorization and other industry-grade security features |
Record and archive sessions with chat, shared documents and user activity logs available for reporting, training and resolving conflicts |
Stable Connections. Even in environments with low Internet bandwidth for stable connections and the best possible transmission quality |
Please contact us for pricing and more information.
Further Service Support packages are available. For details on the full range of Oxford Instruments Plasma Technology's Service Support packages please visit the webpage.
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