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Service and Support

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Global Support and Services

We're committed to providing comprehensive, flexible and reliable global customer support for all customers. Browse our service and support options below or contact us for more information. We also have a live chat feature (limited hours) so you can speak to our Support team directly.

Raise a ticket with our customer support team and we will contact you as soon as possible.

Contact Us
Take a look at our Self Sufficiency, Priority Support and Production Critical global service agreement packages.

Service Agreements
We offer a range of system upgrades that both extend the life of your system and add new functionality.

Upgrades
Browse and order high-quality OEM parts for your system.

Spares
We offer a comprehensive programme of Level 1 (Introductory), Level 2 (Intermediate), and Level 3 (Advanced) technical training courses, as well as Specialist modules, covering all platforms and skill levels.

Training
Take a look at our Self Sufficiency, Priority Support and Production Critical warranty agreements packages.

Warranty

COVID-19: Online Short Courses and Technical Training

Our Service team remain available to our customers and, where local regulations or risk assessment prevent a service person from physically visiting a site, we can help by utilising our remote toolkits.

We're offering a range of free short online courses to help you navigate during and after the COVID-19 outbreak period.

FIND OUT MORE

Global Customer Support

Oxford Instruments is committed to providing comprehensive, flexible and reliable global customer support. We offer excellent quality service throughout the life of the tool.

  • Remote diagnostics software provides quick & easy fault diagnosis and resolution
  • Support contracts are available to suit the budget and situation
  • Global spares in strategic locations for quick response
  • Global service engineers provide preventative maintenance service and support
  • A wide range of upgrades, for process improvements, greater productivity and reduced cost of ownership of your tool are available
CONTACT US

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