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Part of the Oxford Instruments Group
The Software Assurance Agreement covers the system control software and in addition to giving access to the software help desk beyond warranty, provides peace of mind knowing you have access to all the latest software releases with improved features and functionalities managed via Oxford Instruments’ software release program.
Service Credits can be purchased at any time offering the security of knowing that they can be used a number of ways to maintain your system. Service Credits can be exchanged for engineer visits, training, PMs, spares parts, upgrades and software assurance agreements. Bonus credits are available based on minimum order value.
Your Oxford Instruments Plasma Technology system is a significant investment. We strongly recommend that at least one annual Preventative Maintenance (PM) routine is undertaken to retain your system’s high standard of performance. Purchasing our PM Service is a convenient and reliable way to address your requirements. Please contact your local service sales team for a free consultation. We can design a bespoke PM service to suit your system/s and usage profile/s.
Our PM service is available as a standalone contract or as part of our Service Support Agreement contracts.
Oxford Instruments is committed to providing comprehensive, flexible and reliable global customer support. We offer excellent quality service throughout the life of the tool.
© Oxford Instruments 2024
