Q: Do you offer support for new processes that were not part of our original Process Acceptance specification at the point of system sale?
A: Yes, we offer a range of Process Solutions, including for new processes that were not part of your original specification. Full details of our Process Solutions packages can be found here.
Q: How much processing experience and expertise does Oxford Instruments have?
A: Our experience and expertise in supplying device process solutions to the R&D and global production market has given us one of the strongest libraries of processes and capabilities in the world. Sharing this knowledge is instrumental in helping customers deliver the advanced, stable solutions required to maximise device performance. Our Process Solutions offering aims to harness the value of our experience and share some of the expertise our heritage has presented.
Q: We need some short-term process support but we don’t want a formal or annual agreement, can you help?
A: Yes, we offer a Time and Material Process Support package, designed for customers requiring process support in developing a process without the need for a formal agreement. As an example, this package can include troubleshooting process issues and starting points for recipes from within our process library.
Q: We didn’t buy a Process Solutions package at the point of system sale but we now require support developing a new process, can you help?
A: Yes. It’s better value to buy a Process Solutions package at the point of system sale but you can still buy a package that suits your needs at any time. More details on the range of our Process Solutions can be found here.
Q: We’re developing a new process that is likely to present challenges and take time to perfect, can you provide expert help?
A: Yes, our Process Support Agreement operate for periods of 12 months, 24 months, or 36 months and includes direct and dedicated access to one of our expert applications engineer to guide you through the challenges of developing a new process.
Find out more about Oxford Instruments Plasma Technology's Process Solutions on the page.