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Part of the Oxford Instruments Group
With experience and expertise in supplying device process solutions to the global production market, we have developed one of the strongest libraries of processes and capabilities in the world.
With Oxford Instruments Plasma Technology’s Process solutions, you secure direct access to a team of applications experts and an extensive recipe library, comprising more than 8,000 recipes across multiple platforms. Sharing this knowledge is instrumental in helping you deliver the advanced, stable solutions required to maximise device performance.
Process Support Agreement
Support for any new process requirements not included in your original Process Acceptance (PA) specification.
Process Care Agreement
Support for processes included in your original Process Acceptance (PA) specification.
Time and Materials Process Support
An informal option tailored to your specific requirements.
Process Support Agreement |
Process Care Agreement |
Time and Materials Process Support | |
Agreement Duration |
12-36 months | ||
Suitability |
For customers seeking support on any new process requirements not included in your original Process Acceptance (PA) |
For customers seeking support on processes included in your original Process Acceptance (PA) |
For customers seeking process support for developing a process without the need for a formal agreement. As an example, this might include troubleshooting process issues and starting points for recipes from within the Oxford Instruments Plasma Technology process library |
Technical Help Desk |
Normal office hours GMT 08:00 to 17:00 Monday-Friday | ||
Application Engineer Support |
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Process Support Agreement |
Process Care Agreement |
Time and Materials Process Support | |
Agreement Duration |
12-36 months |
3 months from date of Purchase Order | |
Suitability |
For customers seeking support on any new process requirements not included in your original Process Acceptance (PA) |
For customers seeking support on processes included in your original Process Acceptance (PA) |
For customers seeking process support for developing a process without the need for a formal agreement. As an example, this might include troubleshooting process issues and starting points for recipes from within the Oxford Instruments Plasma Technology process library |
Technical Help Desk |
Normal office hours GMT 08:00 to 17:00 Monday-Friday | ||
Application Engineer Support |
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| |
We have developed effective Process Solutions from decades of experience in wafer processing, process steps and recipes.
Processing experience has allowed us to understand how individual process steps and timings contribute to yield and the quality and performance of manufactured devices, as well as how minor adjustments to steps and timings can help optimise processes. We aim to harness the value of this experience and share with you some of the expertise our rich heritage has presented.
You secure expert support and guidance from a trusted partner in process stability. Collaborating with experts also means you avoid wasting valuable production time, with solutions typically delivered within 24 hours.
You also get peace of mind, whether you’re seeking to expand production capabilities with new recipes/steps or overcome challenges in an existing process with expert problem-solving.
Expand knowledge and capabilities
Access to our recipe library
Access to a team of applications experts
Support and guidance in all recipes
Oxford Instruments is in the business of science. Our products and services are enabled by science, developed by scientists, and used in laboratories all over the world. Knowledge in numbers:
years in the market as Oxford Instruments Plasma Technology
experts with graduate and post-graduate degrees (63 Bachelors, 22 Masters, 23 PhD)
years of group experience in plasma physics
recipes in our library and across multiple Oxford Instruments systems
Oxford Instruments is committed to providing comprehensive, flexible and reliable global customer support. We offer excellent quality service throughout the life of the tool.
© Oxford Instruments 2024
