We offer 3 options of warranty for your peace of mind; Standard, Comprehensive and Total Care Warranty.
|Standard||Comprehensive Care||Total Care|
|12 months duration from acceptance of the tool at site or shipment date plus 90 days||All Standard Care options plus:||All Total Care options plus:|
|Helpdesk and Team Viewer support||Extended hours helpdesk and Team Viewer support||24/7 helpdesk and Team Viewer support with a 4h response time|
|Replacement or repair of Oxford Instruments & Original Equipment Manufacturer (OEM) parts||Agreed critical spares within 5 working days||Plus provision ofconsumables|
|Log Viewer software (only available on X20)||Plasma Help Lightning – merged reality application||Engineer on site guaranteed within 2 days |